Some businesses fall prey to the great idea of if we build it, they will come. No marketing necessary.
Typically this is the plight of organizations run by really smart and highly educated professionals like engineers or attorneys. They know they are really good and what they do. And they have a high expectation that prospects will recognize the value they deliver without any push in the right direction.
Unfortunately, sometimes your customers aren’t as smart as you are and they have to be taken by the hand and led to your great idea. By making the time to explain to them not just what you do but how what you do can make them successful, you’re educating your audience and building loyalty for your brand.
The more complex the subject matter, the greater the opportunity for the delivery of educational material. This education process can take place in many formats and forums besides the ones pushed out from your internal marketing department. Highly educated professionals are sough-after for public speaking and by-lined article contribution. But it takes a little investment in PR to secure these opportunities.
Successful operators will always be the ones that get out in front of their audience early, beating their competition to the punch. Besides, there’s nothing worse than losing business to a provider with less expertise who will ultimately do a mediocre job of satisfying your prospective customer.